Repair Services
Locations
Legal
How 725co collects, uses, and protects your information.
Last updated: November 4, 2026This Privacy Policy explains how 725co LED Repair Professionals (LED Repair Techs Inc.) collects, uses, and protects personally identifiable information (PII): information that can be used on its own or with other information to identify, contact, or locate a person. Please read it carefully to understand how we handle your information on 725co.com.
We may collect the following information when you use our website or services:
We collect information when you fill out a form on our website, contact us by email, phone, or chat, subscribe to our newsletter, place or track an order, or otherwise enter information on our site.
Our website is scanned regularly for security vulnerabilities and malware. Your personal information is stored behind secured networks and is only accessible by a limited number of people with special access rights, who are required to keep it confidential. Information you submit is encrypted using Secure Socket Layer (SSL) technology. Payments are processed through a payment gateway provider and are not stored on our servers.
Cookies are small files that a website or its service provider places on your device through your web browser (if you allow it). They let the site recognize your browser and remember certain information.
We use cookies to:
You can set your browser to warn you before a cookie is sent or to turn off all cookies. Each browser is different, so check its Help menu. If you turn off cookies, some features of the website may not work properly.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we give you advance notice. This does not include website hosting partners and other service providers who help us operate our website, run our business, or serve you, such as our hosting, email, chat, analytics, and payment providers, as long as they agree to keep this information confidential. We may also release information when we believe it is required to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
We may use analytics and advertising services, such as those provided by Google, that use cookies to collect information about how visitors use our website. You can manage how Google uses this information through Google Ad Settings or the Google Analytics Opt-Out Browser Add-on.
We also use business-to-business (B2B) analytics tools, such as Leadfeeder and Snitcher, that may identify the name of the company associated with a visitor’s IP address. This helps us understand which businesses are interested in our services. These tools identify organizations, not individual people.
We may include links to third-party products, services, or websites. These sites have their own independent privacy policies, and we have no responsibility or liability for their content or activities.
When you call 725co, or when we call you about an order, the call may be answered or placed by an AI-powered virtual assistant that works on our behalf. The assistant tells you at the start of the call that it is a virtual assistant and that the call is recorded. You can ask to speak with a member of our team at any time during business hours.
Calls may be recorded and transcribed for quality, training, and record-keeping. We may collect your name, company, phone number, order number, what you tell us during the call (for example, how your order went or an issue you report), and the call recording, transcript, and summary. We use this information to help with your order, follow up on completed repairs, improve our service, and keep accurate records.
Recordings and transcripts are processed by our phone and AI service providers only to deliver this service for us. We do not sell call recordings or transcripts, and we do not let these providers use them for their own marketing. If you would rather not be called by our assistant, tell the assistant or our team, or email info@725co.com, and we will add your number to our do-not-call list.
If you provide your phone number, or agree during a phone call with our team or our automated assistant, we may send you SMS messages about your orders, such as a follow-up after a completed repair with a link to share feedback about our service. Message frequency varies. Message and data rates may apply. Reply “HELP” for help or “STOP” to opt out at any time. See our Terms of Service for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages (such as our phone and messaging provider).
Under the California Online Privacy Protection Act (CalOPPA), you can visit our website anonymously, and this Privacy Policy is linked from every page of our site. We will post any changes to this policy on this page.
California residents may have additional rights under California privacy law, including the right to know what personal information we collect, to request that we delete it, and to opt out of the sale or sharing of personal information. To make a request, contact us using the information below.
You can ask us to update or correct your personal information at any time by emailing us.
Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for how to respond to these signals, our website does not currently change its behavior when one is received.
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
In line with Fair Information Practices, if a data breach affecting your personal information occurs, we will notify affected users by email within 1 business day of discovering it. We also agree to the individual redress principle: individuals have the right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
We collect your email address to respond to inquiries and requests, and to process orders and send updates about them. In accordance with the CAN-SPAM Act, we agree to:
To stop receiving our emails, follow the unsubscribe instructions at the bottom of any email or email us at info@725co.com, and we will promptly remove you from all marketing correspondence.
725Tracko internal application: For data handled in the authorized internal workspace and Accounting AI, see our separate 725Tracko & Accounting AI Privacy Notice.
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
José de Jesús “Chuy” Martínez is the founder and CEO of 725co. LED Repair Professionals, with more than two decades of hands-on electronics experience and over a decade specializing in professional LED display technology. His expertise reaches far beyond the repair bench, encompassing live-event production, LED video wall assembly, on-site technical support, and permanent display installations.
His technical foundation began in León, Guanajuato, Mexico, where he learned electronics alongside his father, an electronics repair technician. From repairing cassette players for classmates to developing advanced diagnostic skills on computers and electronic equipment, Chuy built a reputation for solving difficult technical problems. In 2008, he established his first business, 777 Computer Repair, specializing in hands-on troubleshooting and component-level repairs.
In 2012, an invitation from his friend Luis brought him into the professional LED industry through Matrix Visual. Working from the beginning as an independent contractor under LED REPAIR TECHS, Chuy developed extensive field experience traveling to major productions, assembling LED video walls, diagnosing technical issues, and repairing displays during live shows—often under the time-sensitive demands of an active event.
Throughout his career, he has contributed to events and productions involving major audiovisual companies, including PRG, 4Wall, and Freeman, as well as numerous other industry providers. A notable example was his work installing and repairing LED screens for the live performance featured in Kevin Hart: What Now?, the 2016 concert film. His background also includes extensive experience with permanent LED display installations, giving him a broad understanding of display systems from installation through maintenance and repair.
As his responsibilities at Matrix Visual expanded, Chuy took charge of its repair operation, personally recruiting, training, and directing a growing team of technicians. His first recruit was his brother David. He incorporated LED REPAIR TECHS INC in 2018 and opened a dedicated repair facility in Garden Grove, California, in 2021, building on the professional relationships and technical reputation he had established across the industry.
In 2022, he introduced 725co as the company’s DBA in memory of David, whose birthday was July 25. Today, Chuy combines deep technical knowledge, extensive production experience, and entrepreneurial leadership to guide 725co with a focus on precision, reliability, and professional repair standards—while carrying forward the family legacy behind its name.
